For ages 21+

Responsible Gaming at aa9

Enjoy your entertainment safely — aa9 keeps you protected with effective tools such as deposit limits, time-out, and self-exclusion.

Our Commitment

aa9 believes that online gaming is a form of entertainment — not a livelihood or source of income. We want every one of our users to play and have fun, and we never want gaming to become an addiction. That is why we have placed responsible gaming at the heart of our platform.

We have developed several effective tools for players in Bangladesh — deposit limit setting, short-term time-out breaks, and long-term self-exclusion when needed. On this page you will learn how to use these tools and how our 24/7 support team can help you.

21+

Age verification is mandatory

24/7

Support available in Bengali

৳200

Minimum deposit limit is adjustable

100%

Secure and encrypted platform

Responsible Gaming Tools

aa9 gives you several convenient tools to keep your gaming experience under control. See the main features below.

Deposit Limit Setting

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and cannot be increased before the set period ends — it can only be reduced.

Time-Out Break

Take a short-term break from 24 hours up to 6 weeks. During this time no bets can be placed on your account. Once the break period ends, your account becomes active again automatically.

Self-Exclusion

If you feel gaming is getting out of control, you can close your account for anywhere from 6 months up to permanently. Once this request is processed, it cannot be reversed.

Reality-Check Reminder

You can keep a reminder active that shows you at set intervals (for example every 30 or 60 minutes) how long you have been playing and a summary of your wins and losses — this is effective for staying aware.

Loss Limit Setting

Set a maximum amount of loss you are willing to accept within a given period. When the limit is reached, the session will end automatically.

24/7 Bengali Support

Our Bengali-speaking support team is with you at all times for any issue. Contact us directly via live chat or write to us by email — [email protected].

21+ Age Limit

aa9 strictly does not allow anyone under the age of 21 to open an account or play games. Age is verified at the time of registration and identity documents may be requested if needed.

To protect minors, you can use parental control software on your device. If you believe a minor is using our platform, please notify our support team immediately.

Please Note

Only individuals aged 21 or above may open an account and play games at aa9. Opening an account by concealing your age is strictly prohibited.

Age Verification Process

  • Providing your date of birth at the time of registration is mandatory.
  • A national identity card or passport may be requested in cases where there is doubt.
  • Withdrawals may be temporarily suspended until verification is complete.
  • Registering with false information may result in account closure and forfeiture of balance.
  • Only one account per person is permitted.

Signs of Problem Gambling

If any of the following signs appear in yourself or someone you know, please seek help.

  • Spending more than your budget and continuing to play repeatedly in an attempt to recover losses.
  • Neglecting family, friends, or work because of gaming.
  • Repeatedly failing in attempts to stop gaming.
  • Taking on debt or selling assets to fund gaming.
  • Feeling restless, irritable, or anxious when not playing.
  • Hiding gaming activity from family or loved ones.
  • Having difficulty covering daily essential expenses (food, rent, medicine).
Get Help: If you notice the signs above, contact aa9's live chat without delay — we will help you make the right decision.

Tips for Safe Gaming

Follow these tips for a healthy and enjoyable gaming experience at aa9.

  • Decide in advance how much time and money you will spend each day.
  • Never increase your bets to try to recover losses.
  • Only play with money you can afford to lose without it affecting your household.
  • Avoid gaming when drinking, tired, or under stress.
  • Take regular breaks and spend time on other leisure activities too.
  • Think of gaming as one part of your life, never as a primary source of income.
  • Talk openly with your family about your gaming habits.

Steps to Set Limits

Log in to your account and follow the steps below:

  1. Go to Account Settings.
  2. Open the "Responsible Gaming" section.
  3. Select deposit limit, loss limit, or session limit.
  4. Set the amount and time period.
  5. Press the "Save" button to confirm.
Important: Reducing a limit takes effect immediately, but increasing a limit takes effect after a waiting period of 24 to 72 hours.

Self-Exclusion: Details

Short-Term Break

Temporarily suspend your account for up to 6 weeks. It will become active again automatically once the period ends. This option is suitable for a light break.

Long-Term Break

Keep your account fully closed for anywhere from 6 months to 5 years. You will not be able to log in during this time. To reactivate before the period ends, you will need to contact us via live chat.

Permanent Closure

If you recognise that gaming has become a genuine problem for you, you can close your account permanently. There is no way to reverse this once it has been done.

How to Apply: Contact our 24/7 live chat or email [email protected] for self-exclusion. Our team will process your request as quickly as possible.

Enjoy aa9 Entertainment Safely

Cricket, slots, or casino — enjoy any game responsibly. Our support team is always here for you.

View Cricket Betting Play Slots aa9 Casino

Common FAQs

After logging in to your aa9 account, go to "Account Settings" and navigate to the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. If you want to increase the limit, you will need to wait 24–72 hours.

Yes. Any balance remaining in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, Rocket, or Upay number. Please contact our support team via live chat or email to arrange this.

A time-out is a short-term break (24 hours to 6 weeks) that ends automatically once the set period is over. Self-exclusion is a long-term or permanent closure that you cannot lift on your own — you will need support team assistance. If gaming is causing serious problems, self-exclusion is the right step.

No. The minimum age to open an account at aa9 is 21. Attempting to register under the age of 21 will not result in an account being created, and any account opened using false information will be closed.

First, reach out to aa9's 24/7 live chat or send an email to [email protected]. Our team will help you set deposit limits, take a time-out, or start self-exclusion. Also consider speaking with a family member or a trusted friend — seeking help early is the most effective approach.

There is no specific "safe" time limit — it varies from person to person. The key point is that gaming should not affect your professional life, family relationships, or financial situation. Keeping reality-check reminders active will help you recognise when it is time to take a break.
Visit the FAQ for more questions

Need Help? We Are Here

aa9's Bengali-speaking support team is here for you 24 hours a day, 7 days a week. Speak directly via live chat about deposit limits, self-exclusion, or anything else.

Log In Read the FAQ

Email: [email protected]  |  Support: 24/7 Live Chat

For ages 21 and above only